POS Support - Resources

How to Get POS Support for Small Businesses

POS System Support Services

Hardware Troubleshooting

At The POS Brokers, we understand how essential it is for your business to operate seamlessly, and a big part of that is ensuring your POS hardware is always up and running. Our dedicated team provides comprehensive hardware troubleshooting services to quickly diagnose and resolve any issues you may encounter. Whether it's a malfunctioning card reader or a glitchy touchscreen, we have the tools and expertise to get your equipment back in working order.

Software Updates

Keeping your POS software up-to-date is crucial for security and functionality. We take charge of all necessary software updates, ensuring your system has the latest features and security patches. This proactive approach helps to minimize risks and maximize performance, allowing your business to operate at peak efficiency.

POS System Installation

Our installation process is designed to be as smooth and stress-free as possible. We provide end-to-end support, from initial consultation and system selection to the actual installation of your POS system. Our expert technicians ensure that everything is set up correctly, so you can start accepting payments without any delay or hassle.

Payment Processing Support

One of the key aspects of POS is efficient payment processing. We offer reliable support to ensure that all your transactions are processed swiftly and securely. Whether you require assistance with credit card transactions, mobile payments, or integrating with digital wallets, our team is ready to help. Our Cash Discount Program is a standout feature, enabling you to eliminate processing fees and save costs.

User Training and Education

To fully leverage your POS system, it's vital for your staff to be well-trained. We provide thorough training sessions tailored to the specific needs of your business. Our educational programs cover everything from basic operations to advanced features, ensuring your team is proficient in using the system effectively and confidently.

Remote Technical Assistance

In today's fast-paced business environment, timely support is non-negotiable. Our remote technical assistance ensures that help is just a phone call or email away. Whether you encounter a minor issue or a more complex problem, our experts can provide quick solutions without the need for an on-site visit, minimizing downtime and keeping your business running smoothly.

POS Equipment Maintenance

Regular maintenance of your POS equipment is essential in prolonging its lifespan and ensuring optimal performance. We offer routine check-ups and preventative maintenance services to keep your systems in top condition, reducing the likelihood of unexpected breakdowns and costly repairs.

POS Security Support

Security is paramount in today's digital world, especially when handling sensitive customer payment information. We provide robust POS security support, ensuring that your systems are protected against data breaches and other cyber threats. Our team stays updated on the latest security protocols and practices, so you can have peace of mind knowing that your POS operations are safe and secure.

POS System Integration

Seamless integration with other business tools is often a priority for our clients. Whether you need your POS system to work with QuickBooks for accounting, a CRM for customer management, or any other third-party software, we ensure that integration is smooth and hassle-free. This interconnected approach helps streamline your operations and improve overall productivity.

POS Software Customization

Every business is unique, and a one-size-fits-all approach rarely meets the specific needs of each. We offer POS software customization services to tailor our systems to the specific demands of your business. From customizing the interface to adding specific modules or features, we make sure your POS system works exactly as you need it to.

As the largest point-of-sale reseller in the US, The POS Brokers are committed to providing unrivaled support and value. From troubleshooting hardware issues to offering customized software solutions, we ensure that your business thrives with state-of-the-art POS systems. Our comprehensive support services, cost-saving programs, and exceptional customer service make us the go-to choice for businesses seeking efficiency, reliability, and growth.